Terms and Conditions
terms and conditions
PAYMENT
By cheque
Cheques should be in GBP and made payable to Conor Rafferty. Your order will be dispatched once the cheque has cleared and that you have been notified that your order has been accepted.
Credit/debit card and PAYPAL
Payment online by credit/debit card and PayPal is accepted. Credit/debit card payments are securely processed by PayPal and currency conversion is automatic so payments may be made from most countries and bank accounts worldwide. PayPal has a very high level of security, customer privacy and protection, all transactions are performed over maximum security SSL encryption and your card/bank details are not stored or made available to us in any way.
DELIVERY
I normally deliver originals by Royal Mail and I endeavour to have the goods arrive within 14 days of order confirmation, but please allow a maximum of 30 days for delivery. Regarding prints I usually arrange for my printer to forward prints directly to you.
I can deliver overseas but please contact me before purchase to discuss delivery arrangements and costs.
Please contact me if you wish to discuss alternative delivery arrangements.
Regarding customised products please see below.
CANCELLATIONS/REFUNDS
You may cancel your order for any reason up to 14 days after you receive the goods(except customised products -see below). Notice of cancellation should be sent to me by email at conornorth@aol.com- cancellations must be received in writing. Goods must be returned in the original condition and shipped at your cost. The goods must be securely wrapped and packaged before shipping in the original packaging or similar equivalent. Once the returned goods have been received and checked, you will be issued a full refund, usually via the same payment method used for purchase (e.g. PayPal refund, cheque etc.)
CUSTOMISED ART
Due to the nature of customised products (for example custom pencil portraits) I cannot provide the usual right to cancellation/refund. I usually require a non refundable deposit before commencing work.
CUSTOMER SERVICE
My customer services email address is conornorth@aol.com - I shall endeavour to respond promptly and at the latest within 5 days.
COPYRIGHT
I retain copyright to my art unless otherwise agreed.
QUERIES
Please contact me if you have any queries.
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